Michele Holleran’s passion for hearing the voice of the stakeholders started in the 1980’s, with a specific interest in customer satisfaction. In 1992, she founded Holleran, a research and consulting firm focused on understanding satisfaction in senior living and retirement communities.
Michele’s influence has transformed the industry’s understanding of successful aging, leading to the widespread adoption of engagement as a key metric in resident and employee research. It is this dedication to research and understanding that propelled Michele into her role as the first chairperson of the The LeadingAge Larry Minnix Leadership Academy, where she coached leaders to take their skills to the next level. Today, Michele continues to develop and facilitate leadership courses for state LeadingAge affiliates and multi-site provider organizations. In addition, she currently serves as the Chair of the Center for Innovation: The Green House Project and Pioneer Network.
In addition to her vast professional experience, Michele holds an MBA from the Pennsylvania State University, and a PhD in Organizational Management, with a specialization in leadership studies, from Capella University.
When organizations flourish, it’s because of the people that work passionately to support that success. We have assembled a team of highly engaged experts that understand aging services. More importantly, they all bring their unique skills and perspectives to the table.
