Specializing in satisfaction surveys for the long-term care industry and stakeholder research offering focus groups, survey development and SPSS data analysis.

Holleran was founded as an independent research firm in 1992. Our goal is to help client partners achieve their mission of excellence by providing the highest quality of research.

Holleran's services, products, and relationships are guided by the following core values.

Integrity and honesty: to keep our clients' best interests in the forefront of our work; to treat our teammates with dignity and respect; to be forthright in all we do.

Customer intimacy and satisfaction: to establish long-term relationships with our client partners so we can better serve them and understand their stated and unstated needs; to achieve and maintain the highest levels of customer satisfaction and loyalty through superior quality, flexibility, and responsiveness.

Teamwork: to engage with our teammates as partners, with commitment and respect; to establish an organizational culture characterized as energetic, passionate, and performance driven and to balance a culture of grace with a culture of accountability.

Innovation: to continuously improve our current product and service offerings through systematic experimentation, a culture that embraces change, and attentiveness to client partner and industry trends and needs. Holleran will be an organization that continually educates itself to serve as a resource for the advancement of the fields.

Passion: to take pride in our work and demonstrate enthusiasm and commitment in contributing to the greater purpose in the fields we serve; to engage in ongoing personal development and professional activities that are fulfilling and aligned with personal strengths.

Holleran is recognized for its expertise in the aging services and health and human service fields, partnering with retirement communities, healthcare providers, community service organizations, foundations, and government agencies in 37 states and Canada.

Holleran is a full-service research firm offering:

Development of sampling strategies
Focus group and meeting facilitation
Survey tool development
Telephone, electronic, on-site and written data collection
Data analysis using SPSS
Report preparation (PowerPoint)
Post-report consultation
On-site presentation of research findings

Meet our management team
> Michele D. Holleran, Founder
> Lisa D. Lehman, President
> Kathleen T. Doherty, Research Advisor

“I feel that Holleran understands their product. They are excellent at what they do.”

Kendall Hunsicker
VP of Healthcare Services
Willow Valley Retirement Communities