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Resident Best Practices

Administration

The Canterbury - (PDF)
Fullfillment of original contract - Assisted Living

Bailey's Crossroads - (PDF)
Fullfillment of original contract - Independent Living

Marian Village - (PDF)
Opportunity for resident input - Independent Living

Mount Miguel - (PDF)
Fulfillment of original contract - Skilled Nursing

The Samarkand - (PDF)
Adequate resident orientation - Independent Living

Medical/Clinical

Glenaire - (PDF)
Responsiveness of direct care staff to personal needs - Skilled Nursing

Daily Living

Dock Woods Community - (PDF)
Resolution of and responsiveness to inquiries/problems - Skilled Nursing

Fox Run Village - (PDF)
Problem resolution and responsiveness - Independent Living

Friendship Village of South Hills - (PDF)
Competence of staff - Independent Living

John Knox Village - (PDF)
Problem resolution and responsiveness - Assisted Living

Ohesson Manor - (PDF)
Competence of staff - Skilled Nursing

Dining Services

ACTS - Gwynedd Estates - (PDF)
Accommodaton of special dietary requests - Skilled Nursing

Cross Keys Village - (PDF)
Accommodaton of special dietary requests - Skilled Nursing

Paradise Valley - (PDF)
Quality of food and snacks - Independent Living